Avantra support

Find out how to get help and use our support portal

Welcome to Avantra support
We are so glad you are here. Let's get started! Your home for support at Avantra This is your home for everything you will need to install, run ...
Tue, 23 Feb, 2021 at 12:36 PM
Avantra support process
This document describes the Avantra support process. Before you contact us Before contacting us, please check: Сomprehensive online documentation Our ...
Tue, 23 Feb, 2021 at 1:16 PM
Raising a support ticket
To raise a ticket with the Avantra team via our support portal at support.avantra.com, login and select the option for "New Support Ticket" as sho...
Tue, 23 Feb, 2021 at 2:45 PM
Understanding your ticket status
Ticket status is one of the main ticket fields that helps users and support agents track the progress and define business rules in the system.   At the mo...
Tue, 23 Feb, 2021 at 3:07 PM
Avantra version support matrix
The following table will be updated periodically to show release information and end-of-maintenance information for various Avantra versions: Release Nam...
Mon, 24 May, 2021 at 8:24 AM
FAQ about our new process for ticket update notifications
What are the changes about? Starting from June 1, 2021, we will change the way we notify our customers of ticket responses. Ticket update notifications tha...
Wed, 28 Apr, 2021 at 10:13 AM