To raise a ticket with the Avantra team via our support portal at support.avantra.com, login and select the option for "New Support Ticket" as shown below. If you do not have a login for the Avantra support portal, please contact your account representative or send an email to support@avantra.com.
Fill in the new ticket form providing all of the required information, including:
| Subject | A brief description of the issue e.g. "Communication issue between agent and master" |
| Type | Select an appropriate ticket type e.g. Question, Issue, Feature request |
| Priority | Urgent: ONLY TO BE USED FOR MEASURABLE BUSINESS IMPACT where the Avantra system is completely down or is causing a business-critical outage. High: ONLY TO BE USED FOR A SYSTEM DOWN SCENARIO where the Avantra master is inoperative; or time-sensitive product questions where a resolution is needed as soon as possible but it is not currently impacting the business. Medium: Non-urgent but important information that could be considered time-sensitive, such as deployment questions during the planning phase or automation issues. Low: Clarification questions and all non-urgent queries. |
| Description | Provide as much detail as possible about your question or issue. We suggest using the following template:
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Finally, simply submit your ticket, and a member of the Avantra support team will get back to you shortly.