To raise a ticket with the Avantra team via our support portal at support.avantra.com, login and select the option for "New Support Ticket" as shown below. If you do not have a login for the Avantra support portal please contact your account representative or send an email to firstname.lastname@example.org.
Fill in the new ticket form providing all of the required information including:
|Subject||A brief description of the issue e.g. "Communication issue between agent and master"|
|Type||Select an appropriate ticket type e.g. Question, Issue, Feature request|
|Priority||Urgent: ONLY TO BE USED FOR MEASURABLE BUSINESS IMPACT where the Avantra system is completely down or is causing a business-critical outage.|
High: ONLY TO BE USED FOR A SYSTEM DOWN SCENARIO where the Avantra master is inoperative or time-sensitive product questions where a resolution is needed as soon as possible but it is not currently impacting the business.
Medium: Non-urgent but important information which could be considered time-sensitive such as deployment questions during the planning phase or automation issues.
Low: clarification questions and all non-urgent queries
|Description||Provide as much detail as possible about your question or issue. We suggest using the following template:|
Finally, simply submit your ticket and a member of the Avantra support team will be back to you shortly.