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Your home for support at Avantra

This is your home for everything you will need to install, run and operate Avantra (formerly Syslink Xandria). You will find access to downloads, installation documentation, release notes and much more. If you cannot find something you are looking for, we want to know about it so please contact us.


How do I get access?

As a valued Avantra customer you get full access to read and download our comprehensive documentation. If you are unsure of how to access this site or are having trouble, please just let us know and we will get you what you need.


Downloading Avantra

You can access all the required downloads for Avantra right here in our downloads section. You will also find our detailed installation and getting-started guides.


Raising a ticket

It is easy to raise a ticket with the Avantra support team. Simply fill in the form here providing details of your request and we will get back to you shortly. Tickets can be raised at various levels:


Low
Medium
High
Urgent
We use the level "Low" for clarification questions and all non-urgent queries."Medium" is used for non-urgent but important information which could be considered time-sensitive such as  deployment questions during the planning phase or automation issues."High" is used for time-sensitive product questions or issues where a resolution is needed as soon as possible but it is not currently impacting the business."Urgent" should only be used for production down scenarios where the business is obviously impacted and needs to be solved immediately.


Contact our team

If you need to contact us you can email us at support@avantra.com. If you would prefer to talk to us please ring us at our support centre in Basel, Switzerland on +41 61 295 9995 where the team will be happy to help during normal business hours for central European time.