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Your home for support at Avantra
Welcome to your central hub for everything you need to install, run, and operate Avantra (formerly Syslink Xandria). Here, you’ll find access to downloads, installation documentation, release notes, and more.
If you’re unable to find what you’re looking for, please let us know—we’re here to help!
How do I get access?
As a valued Avantra customer, you have full access to our comprehensive documentation, which is available for reading and downloading.
If you are unsure how to access the site or encounter any difficulties, please let us know, and we will ensure you get the assistance you need.
Downloading Avantra
You can find all the necessary downloads for Avantra in our downloads section. Additionally, detailed installation and getting-started guides are available to help you every step of the way.
Raising a ticket
Raising a ticket with the Avantra Support team is quick and easy. Simply fill out the form here, providing details about your request, and we will respond promptly.
Tickets can be submitted with the following priority levels:
Low | Medium | High | Urgent |
| Low Priority is assigned to clarification questions and other non-urgent inquiries. | Medium Priority is used for non-urgent but important matters that may be time-sensitive, such as deployment-related questions during the planning phase or issues with automation. | High Priority is used for time-sensitive product questions or issues that require a prompt resolution but are not currently impacting business operations. | Urgent Priority should be reserved for critical "production down" scenarios where business operations are clearly impacted and require immediate resolution. |