The Avantra customer office is available throughout the calendar year for requests and queries between the hours of 0800-17:00 CET and 08:00-17:00 CST/CDT. However, there are a number of public, local and company-wide holidays that may affect our responses.
Please take note of the days where Avantra support services and CSM availability will be limited or unavailable over the calendar year 2024. During these days, responses to non-urgent tickets and requests will take longer.
January
- January 1st (Wednesday)
February
- None
March
- None
April
- April 21st (Monday)
May
- May 2nd (Friday)
- May 5th (Monday)
- May 26th (Monday)
June
- None
July
- July 4th (Friday)
August
- 25th August (Monday)
September
- None
October
- None
November
- None
December
- Dec 24th (Wednesday)
- Dec 25th (Thursday)
- Dec 26th (Thursday)
- Jan 1st 2026 (Thursday)
Please note that the opening hours above do not apply to valid Urgent tickets where customers have purchased 24x7 Advanced Support cover and these will be handled as normal.