The Avantra customer office is available throughout the calendar year for requests and queries between the hours of 0800-17:00 CET and 08:00-17:00 CST/CDT. However, there are a number of public, local and company-wide holidays that may affect our responses.
Please take note of the days where Avantra support services and CSM availability will be limited or unavailable over the calendar year 2024. During these days, responses to non-urgent tickets and requests will take longer.
January
- January 2st (Monday)
February
- None
March
- March 28th (Friday)
April
- April 1st (Monday)
May
- May 1st (Wednesday)
- May 3rd (Friday)
- May 6th (Monday)
- May 27th (Monday)
June
- None
July
- July 4th (Thursday)
August
- None
September
- Sept 2nd (Monday)
October
- None
November
- Nov 28th (Thursday)
- Nov 29th (Friday)
December
- Dec 24th (Tuesday)
- Dec 25th (Wednesday)
- Dec 26th (Thursday)
- Dec 31st (Tuesday)
- Jan 1st 2025 (Wednesday
Please note that the opening hours above do not apply to valid Urgent tickets where customers have purchased 24x7 Advanced Support cover and these will be handled as normal.